Last Updated: March 6, 2026
At UAE Umrah (referred to as “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://uaeumrah.com and use our Umrah package services.
Your Privacy Rights: By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Personal Information
When you book an Umrah package or interact with our services, we may collect the following personal information:
- Identity Information: Full name, date of birth, gender, nationality, passport number and details
- Contact Information: Email address, phone number, residential address, Emirates ID number
- Travel Information: Travel dates, preferred departure/return times, accommodation preferences, special requirements
- Payment Information: Credit/debit card details, billing address, transaction history
- Emergency Contact: Name and contact details of next of kin or emergency contact person
- Health Information: Medical conditions, dietary requirements, mobility restrictions (only if relevant to your travel)
- Documentation: Passport copies, visa documents, Emirates ID copies, photographs
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, search queries
- Location Data: Approximate geographic location based on IP address
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
1.3 Information from Third Parties
We may receive information about you from:
- Travel partners (airlines, hotels, transportation providers)
- Payment processors and financial institutions
- Saudi Arabian authorities for visa processing
- Social media platforms (if you interact with us through social media)
- Marketing and advertising partners
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Delivery
- Processing and confirming your Umrah package bookings
- Arranging flights, accommodation, transportation, and other travel services
- Processing visa applications with Saudi Arabian authorities
- Providing customer support and responding to inquiries
- Communicating important travel updates, itinerary changes, or alerts
- Facilitating group coordination and guide services
2.2 Payment Processing
- Processing payments and managing billing
- Preventing fraud and unauthorized transactions
- Issuing invoices and payment confirmations
- Processing refunds when applicable
2.3 Marketing and Communication
- Sending promotional offers, newsletters, and special deals (with your consent)
- Informing you about new Umrah packages and services
- Conducting customer satisfaction surveys
- Personalizing your experience on our website
2.4 Legal and Compliance
- Complying with UAE and international laws and regulations
- Responding to legal requests from authorities
- Protecting our rights, property, and safety
- Enforcing our terms and conditions
- Preventing fraud and abuse
2.5 Business Operations
- Improving our website functionality and user experience
- Analyzing trends and customer preferences
- Developing new services and features
- Training staff and quality assurance
- Maintaining business records
3. Information Sharing and Disclosure
Important: We do not sell your personal information to third parties. We only share your information as described below and as necessary to provide our services.
3.1 Service Providers
We share your information with trusted third-party service providers who assist us in operating our business:
- Airlines: Saudi Arabian Airlines and other carriers for flight bookings
- Hotels: Partner hotels in Makkah and Madinah for accommodation arrangements
- Transportation: Bus companies, Haramain train services, and local transport providers
- Visa Services: Saudi Arabian Ministry of Hajj and Umrah for visa processing
- Payment Processors: Secure payment gateways for transaction processing
- Technology Providers: Website hosting, email services, CRM systems
- Marketing Partners: Email marketing platforms, analytics services, advertising networks
3.2 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or legal processes
- Government or regulatory authority requests
- Visa and immigration requirements (Saudi Arabia and UAE)
- Law enforcement investigations
- Protection of our legal rights or the safety of others
3.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
3.4 With Your Consent
We may share your information with other parties when you provide explicit consent or request such sharing.
4. Data Security
We implement comprehensive security measures to protect your personal information:
4.1 Technical Safeguards
- Encryption: SSL/TLS encryption for all data transmissions
- Secure Servers: Firewalls and intrusion detection systems
- Access Controls: Role-based access limitations and authentication
- Regular Updates: Software patches and security updates
- Data Backup: Regular encrypted backups of critical data
4.2 Organizational Safeguards
- Employee training on data protection and privacy
- Confidentiality agreements with staff and partners
- Limited access to personal information on a need-to-know basis
- Regular security audits and assessments
- Incident response procedures
4.3 Payment Security
- PCI DSS compliant payment processing
- Tokenization of credit card information
- No storage of complete credit card details on our servers
- Fraud detection and prevention systems
Please Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but implement industry-standard measures to safeguard your data.
5. Your Privacy Rights
Under UAE data protection laws and international standards, you have the following rights:
5.1 Access and Information
- Right to Access: Request a copy of the personal information we hold about you
- Right to Know: Understand how your information is being used and shared
5.2 Correction and Update
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Update: Update your contact details and preferences at any time
5.3 Deletion and Restriction
- Right to Erasure: Request deletion of your personal information (subject to legal obligations)
- Right to Restriction: Request limitation of processing in certain circumstances
5.4 Portability and Objection
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing of your information for marketing purposes
5.5 Marketing Preferences
- Opt-Out: Unsubscribe from marketing emails at any time using the link in our emails
- Communication Preferences: Choose which types of communications you wish to receive
How to Exercise Your Rights: To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within 30 days.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience:
6.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic website functionality, security, and session management | Session/Persistent |
| Performance Cookies | Analyze website usage and performance (Google Analytics) | Up to 2 years |
| Functionality Cookies | Remember your preferences and settings | Up to 1 year |
| Marketing Cookies | Track visits across websites for advertising purposes | Up to 1 year |
6.2 Managing Cookies
You can control and manage cookies through your browser settings:
- Most browsers allow you to block or delete cookies
- You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
- Please note that blocking essential cookies may affect website functionality
6.3 Other Tracking Technologies
- Web Beacons: Small graphic images to track page views and email opens
- Pixel Tags: Used in emails to determine if messages have been opened
- Social Media Plugins: Facebook, Instagram, and other social platforms may track your interaction
7. Third-Party Links and Services
Our website may contain links to third-party websites, plugins, or services:
- Partner Websites: Airlines, hotels, and tourism authorities
- Social Media: Facebook, Instagram, Twitter, LinkedIn, YouTube
- Payment Gateways: External payment processing platforms
- Review Sites: TripAdvisor, Google Reviews, Trustpilot
Disclaimer: We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing any personal information.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
8.1 Retention Periods
- Booking Records: Retained for 7 years for legal and tax compliance purposes
- Payment Information: Transaction details kept for 7 years; card details not stored
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: Aggregated data retained for up to 26 months
- Customer Communications: Retained for 3 years for quality assurance
8.2 Deletion of Data
When retention periods expire or you request deletion:
- Data is permanently deleted from active systems
- Backup copies are deleted as per our backup retention schedule
- Some information may be retained if required by law
9. International Data Transfers
Your information may be transferred to and processed in countries outside the UAE:
9.1 Saudi Arabia
- Visa processing and approval by Saudi authorities
- Hotel and service provider systems in Makkah and Madinah
- Compliance with Saudi Arabian Umrah regulations
9.2 Other Countries
- Cloud service providers (data centers may be located globally)
- International payment processing networks
- Global airline reservation systems
We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions
- Privacy Shield frameworks (where applicable)
- Binding corporate rules
10. Children’s Privacy
Our services are not directed to children under the age of 18:
- We do not knowingly collect personal information from children without parental consent
- Parents/guardians provide information for children traveling in Umrah groups
- If we discover we have collected information from a child without proper consent, we will delete it promptly
- Parents have the right to review, update, or delete their child’s information
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business practices
- New legal or regulatory requirements
- Technological developments
- Customer feedback and evolving privacy standards
Notification of Changes:
- Material changes will be posted on this page with an updated “Last Updated” date
- Significant changes will be communicated via email to registered users
- Continued use of our services after changes indicates acceptance of the updated policy
12. Legal Basis for Processing (GDPR Compliance)
For users in the EU/EEA or where GDPR applies, we process your data based on:
- Contract Performance: Processing necessary to provide Umrah services you’ve requested
- Legal Obligation: Compliance with visa requirements, tax laws, and regulations
- Legitimate Interests: Improving services, fraud prevention, and business operations
- Consent: Marketing communications and optional services (withdrawable at any time)
13. Contact Us
Data Protection Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Company: UAE Umrah
Address: Office No 04, 2nd Floor Business Center, Al Hanaa Center, Dubai, UAE
Email: [email protected]
Phone: +971 547883335
WhatsApp: +971 567044355
Phone: +971 547883335
Response Time: We aim to respond to all privacy-related inquiries within 30 days of receipt.
14. Regulatory Information
UAE Umrah operates in compliance with:
- UAE Federal Law No. 45 of 2021 on the Protection of Personal Data
- Dubai International Financial Centre (DIFC) Data Protection Law (if applicable)
- General Data Protection Regulation (GDPR) for EU/EEA customers
- Saudi Arabian data protection and Umrah regulations
- International travel and tourism industry standards