Last Updated: March 6, 2026
At UAE Umrah (referred to as “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://uaeumrah.com and use our Umrah package and visa support services.
Your Privacy Rights: By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
When you book an Umrah package or interact with our services, we may collect the following personal information:
Identity Information: Full name, date of birth, gender, nationality, passport number and details
Contact Information: Email address, phone number, residential address, Emirates ID number
Travel Information: Travel dates, preferred departure/return times, accommodation preferences, special requirements
Payment Information: Credit/debit card details, billing address, transaction history
Emergency Contact: Name and contact details of next of kin or emergency contact person
Health Information: Medical conditions, dietary requirements, mobility restrictions (only if relevant to your travel)
Documentation: Passport copies, visa support documents, Emirates ID copies, photographs
When you visit our website, we automatically collect certain information:
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, search queries
Location Data: Approximate geographic location based on IP address
Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
We may receive information about you from:
Travel partners (airlines, hotels, transportation providers)
Payment processors and financial institutions
Official Saudi Arabian authorities and authorized portals for visa application support
Social media platforms (if you interact with us through social media)
Marketing and advertising partners
We use the collected information for the following purposes:
Processing and confirming your Umrah package bookings
Arranging flights, accommodation, transportation, and other travel services
Assisting with and submitting visa applications to Saudi Arabian authorities and official portals
Providing customer support and responding to inquiries
Communicating important travel updates, itinerary changes, or alerts
Facilitating group coordination and guide services
Processing payments and managing billing
Preventing fraud and unauthorized transactions
Issuing invoices and payment confirmations
Processing refunds when applicable
Sending promotional offers, newsletters, and special deals (with your consent)
Informing you about new Umrah packages and services
Conducting customer satisfaction surveys
Personalizing your experience on our website
Complying with UAE and international laws and regulations
Responding to legal requests from authorities
Protecting our rights, property, and safety
Enforcing our terms and conditions
Preventing fraud and abuse
Improving our website functionality and user experience
Analyzing trends and customer preferences
Developing new services and features
Training staff and quality assurance
Maintaining business records
Important: We do not sell your personal information to third parties. We only share your information as described below and as necessary to provide our services.
We share your information with trusted third-party service providers who assist us in operating our business:
Airlines: Saudi Arabian Airlines and other carriers for flight bookings
Hotels: Partner hotels in Makkah and Madinah for accommodation arrangements
Transportation: Bus companies, Haramain train services, and local transport providers
Visa Support Services: Saudi Arabian Ministry of Hajj and Umrah or authorized portals for visa application submission and support
Payment Processors: Secure payment gateways for transaction processing
Technology Providers: Website hosting, email services, CRM systems
Marketing Partners: Email marketing platforms, analytics services, advertising networks
We may disclose your information when required by law or in response to:
Court orders, subpoenas, or legal processes
Government or regulatory authority requests
Visa guidance and immigration requirements (Saudi Arabia and UAE)
Law enforcement investigations
Protection of our legal rights or the safety of others
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
We may share your information with other parties when you provide explicit consent or request such sharing.
We implement comprehensive security measures to protect your personal information:
Encryption: SSL/TLS encryption for all data transmissions
Secure Servers: Firewalls and intrusion detection systems
Access Controls: Role-based access limitations and authentication
Regular Updates: Software patches and security updates
Data Backup: Regular encrypted backups of critical data
Employee training on data protection and privacy
Confidentiality agreements with staff and partners
Limited access to personal information on a need-to-know basis
Regular security audits and assessments
Incident response procedures
PCI DSS compliant payment processing
Tokenization of credit card information
No storage of complete credit card details on our servers
Fraud detection and prevention systems
Please Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but implement industry-standard measures to safeguard your data.
Under UAE data protection laws and international standards, you have the following rights:
Right to Access: Request a copy of the personal information we hold about you
Right to Know: Understand how your information is being used and shared
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Update: Update your contact details and preferences at any time
Right to Erasure: Request deletion of your personal information (subject to legal obligations)
Right to Restriction: Request limitation of processing in certain circumstances
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing of your information for marketing purposes
Opt-Out: Unsubscribe from marketing emails at any time using the link in our emails
Communication Preferences: Choose which types of communications you wish to receive
How to Exercise Your Rights: To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within 30 days.
Our website uses cookies and similar tracking technologies to enhance your browsing experience:
| Cookie Type | Purpose | Duration |
| Essential Cookies | Required for basic website functionality, security, and session management | Session/Persistent |
| Performance Cookies | Analyze website usage and performance (Google Analytics) | Up to 2 years |
| Functionality Cookies | Remember your preferences and settings | Up to 1 year |
| Marketing Cookies | Track visits across websites for advertising purposes | Up to 1 year |
You can control and manage cookies through your browser settings:
Most browsers allow you to block or delete cookies
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
Please note that blocking essential cookies may affect website functionality
Web Beacons: Small graphic images to track page views and email opens
Pixel Tags: Used in emails to determine if messages have been opened
Social Media Plugins: Facebook, Instagram, and other social platforms may track your interaction
Our website may contain links to third-party websites, plugins, or services:
Partner Websites: Airlines, hotels, and tourism authorities
Social Media: Facebook, Instagram, Twitter, LinkedIn, YouTube
Payment Gateways: External payment processing platforms
Review Sites: TripAdvisor, Google Reviews, Trustpilot
Disclaimer: We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing any personal information.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
Booking Records: Retained for 7 years for legal and tax compliance purposes
Payment Information: Transaction details kept for 7 years; card details not stored
Marketing Data: Until you unsubscribe or request deletion
Website Analytics: Aggregated data retained for up to 26 months
Customer Communications: Retained for 3 years for quality assurance
When retention periods expire or you request deletion:
Data is permanently deleted from active systems
Backup copies are deleted as per our backup retention schedule
Some information may be retained if required by law
Your information may be transferred to and processed in countries outside the UAE:
Visa application assistance and processing by official Saudi authorities
Hotel and service provider systems in Makkah and Madinah
Compliance with Saudi Arabian Umrah regulations
Cloud service providers (data centers may be located globally)
International payment processing networks
Global airline reservation systems
We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with local privacy standards.
Our services are not directed to children under the age of 18:
We do not knowingly collect personal information from children without parental consent
Parents/guardians provide information for children traveling in Umrah groups
If we discover we have collected information from a child without proper consent, we will delete it promptly
Parents have the right to review, update, or delete their child’s information
We may update this Privacy Policy from time to time to reflect:
Changes in our business practices
New legal or regulatory requirements
Technological developments
Customer feedback and evolving privacy standards
Notification of Changes:
Material changes will be posted on this page with an updated “Last Updated” date
Significant changes will be communicated via email to registered users
Continued use of our services after changes indicates acceptance of the updated policy
For users in the EU/EEA or where GDPR applies, we process your data based on:
Contract Performance: Processing necessary to provide Umrah services you’ve requested
Legal Obligation: Compliance with visa support requirements, tax laws, and regulations
Legitimate Interests: Improving services, fraud prevention, and business operations
Consent: Marketing communications and optional services (withdrawable at any time)
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Company: UAE Umrah
Address: Al Hana Center – Office 16, 2nd Floor – Al Mankhool Rd – Al Jafiliya – Dubai – United Arab Emirates
Email: info@uaeumrah.com
Phone: +971 547883335
WhatsApp: +971 567044355
Response Time: We aim to respond to all privacy-related inquiries within 30 days of receipt.
UAE Umrah operates in compliance with:
UAE Federal Law No. 45 of 2021 on the Protection of Personal Data
Dubai International Financial Centre (DIFC) Data Protection Law (if applicable)
General Data Protection Regulation (GDPR) for EU/EEA customers
Saudi Arabian data protection and Umrah regulations
International travel and tourism industry standards